In my current role as a QA & Technical Support Manager I break down my client's app's functionality into step-by-step tests. This gives me a deep understanding of what the app can do, as well as how people might interact with it.
I am able to distill complex technical jargon into easy-to-understand instructions in order to help people use the app to its fullest or help problem solve an issue. I enjoy being a conduit between the technical world and that of everyday people.
Now I'm looking to be a facilitator between these worlds in a new environment whether it's as a project manager, web producer, tester or some combination.